Online Refund/Return Policy

Online Return Policy Returns & exchanges are only acceptable for items with manufacturing defects within 30 days of original purchase. (conditions apply) Returns & exchanges must be in new condition with original parts and packaging. Items can only be exchanged for other items of similar value. Customer agrees to pay any difference. If refunds is requested it will only be in the original form of payment. Shipping charges are non-refundable. Select items with normal wear & tear defects are not covered under the return & exchange policy. Such items may include, but are not limited to, Internal battery devices that may stop holding charge due to improper usage/overcharging. Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues. No returns accepted for items exposed to extreme temperatures, any liquid damage, improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, tank /pod /cartridge leaks, and broken USB charging port due to mishandling etc. Many products in the industry are NOT covered under the Returns & Exchange Policy or warranty either by the manufacturer or by Puffline, Inc due to sanitary reasons and their sensitive nature. These may include but are not limited to: E-liquids, Salt nic Replaceable Coils, Atomizers, Pods, Cartridges Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products Batteries Tips & Mouthpieces Mechanical Mods (including Squonk devices) Vaporesso, Sigelei and IPV products are to be dealt through the manufacturer directly. No returns will be accepted by Puffline, Inc. Keep the original packaging for serial number. To claim a successful exchange or refund or return for a defective product, please notify us via email at harris(at)puffline.com (customer will pay all additional shipping charges)